Client Services / Broker Operations Executive

  • Operations
  • Central, Hong Kong

Client Services / Broker Operations Executive

Job description

About the Role:

Become a key member of the Broker Operations team, by being the first point of contact for clients & sales and ensuring a smooth and efficient onboarding process of different types of clients and provide client support.

Main Duties & Responsibilities:

  • Conduct full KYC/AML checks on all new retail clients in accordance with internal procedures and regulatory requirements
  • Be the first point of contact for clients, the sales team and other internal teams in relation to account opening queries
  • Ensure accurate KYC/AML information is recorded for risk management purposes
  • Assist with ongoing maintenance of client information and documentation, keeping all databases up-to-date and ensuring information is accurate
  • Understand and anticipate the needs and expectations of the clients – offering new ideas to the team manager to enhance the client services and onboarding experience
  • Feedback reoccurring client issues to the team manager and relevant internal departments, where applicable
  • Communicate and liaise with client to provide client support
  • Provide ad-hoc support to the team manager


Essential Skills / Experience:

  • Business Fluency in written and verbal English and Mandarin
  • Effective relationship builder and influencer
  • Pragmatic and flexible with ability to handle ambiguity and remain focused.
  • Confident and proactive in communicating with people at all levels and a good team player
  • Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver
  • Can handle large workloads and remain calm and productive in stressful situations
  • Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business
  • Proficiency in MS Office applications
  • Previous client facing experience

Desirable Skills / Experience:

  • Additional languages advantageous
  • Understanding of FX & CFDs
  • Experience in and knowledge of the financial sector
  • Experience using MT4 or MT5 trading software