Operations Support Analyst

  • Operations
  • London, United Kingdom

Operations Support Analyst

Job description

This position will see you working within the Operations Support team, acting as first line support for LMAX Exchange, LMAX Broker and LMAX Digital clients, covering a range of asset classes including Spot FX and Spot Cryptocurrencies.

Main Duties & Responsibilities:

  • Maintain and monitor the operation of LMAX Exchange and LMAX Digital platforms and ensure orderly markets
  • Monitor pricing by liquidity providers and liaising with relevant trading teams
  • Troubleshoot queries and issues raised by clients
  • Provide technical support to clients and technology providers. This will involve support for API integration and ongoing technical support.
  • Produce and distribute daily, weekly and monthly reports, and analyse data to provide ad hoc reports
  • Execute daily reconciliations and settlement reporting.
  • Escalate and provide thorough details of trade issues to relevant teams
  • Monitor Member Credit Limits
  • Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
  • Triage incidents and requests in line with processes
  • Monitor slack and other tools
  • Escalate as required in line with processes
  • Shift work covering 5-day work week, split across UK and US business hours, Monday to Sunday
  • Build strong relationships with clients and third-party vendors
  • Maintain Operational and Technical documentation including process documents and market information documents
  • Liaising closely with various internal teams including Operations, Sales, IT/Development, Compliance, and Finance


Requirements

Essential Skills / Experience:

  • Willing to work shifts split across a 5-day work week (UK and US business hours, Monday to Sunday).
  • Excellent written and verbal communication skills
  • Proficient at using Microsoft Excel
  • Basic IT knowledge
  • Ability to provide clear, efficient, and concise communication
  • Ability to understand complex financial products, including corporate actions
  • Ability to understand Exchange technology and technical concepts
  • Ability to work independently, a self-starter, innovative and a team player
  • Enthusiasm to take on new tasks and flexibility in working to meet deadlines
  • Drive and determination, ability to work in a dynamic, fluid organisation
  • Demonstrate a high level of professionalism in the workplace

Desirable Skills / Experience:

  • University degree or equivalent
  • Experience working in an operational and/or technical support role
  • Experience working in an Exchange environment
  • Experience in or knowledge of the financial sector and the trade life cycle
  • Knowledge in the FIX protocol, Python, Java &.NET APIs
  • ITIL knowledge
  • Use of ITSM or process management tools (like ServiceNow, SAP or Remedy)
  • Additional languages advantageous