This position will see you working as a senior member of the Market Operations team in Singapore, dealing with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities: 

• Managing Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange. Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients
• Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API onboarding and integration, network, account, and trade flow setups
• Responsible for managing the technical onboarding of new and existing Exchange members and client, ensuring optimal setups for Exchange members using the features available on the platform
• Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration
• Maintain and monitor the markets and the operation of the exchange
• Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
• Internal and External setup of New Exchanges/Trading Venues
• Manage, prioritise and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines
• Maintain Operational and Technical documentation including API documentation, process documents and instrument and market information documents
• Work closely with the Sales and Liquidity teams to understand and support client requirements
• Build relationships with Exchange Members’ technical support and onboarding teams
• Liaising closely with various internal teams including Sales, IT/Development, Compliance, Liquidity and Finance
• Train other team members and maintain training plans
• Shift work to cover and overlap London and New York time zones, and weekend monitoring

Essential Skills / Experience:

• Experience working in Operations or a technical support role
• Experience with FIX protocol and FIX onboarding, Python, Java &.NET APIs
• Experience working with market makers/liquidity providers, Prime Brokers, Market Data vendors
• Ability to manage relationships with external parties
• Ability to understand complex financial products
• Ability to understand Exchange technology and technical concepts
• Ability to work independently, a self-starter, innovative and a team player
• Enthusiasm to take on new tasks and flexibility in working to meet deadlines
• Drive and determination, ability to work in a dynamic, fluid organisation
• Experience of organisational practices and capable of prioritising
• Excellent written and verbal communication skills
• Willing to work weekends when required
• University degree or equivalent

Desirable Skills / Experience:

• Additional languages advantageous