Senior Market Operations Analyst

  • Operations
  • Singapore, Singapore

Senior Market Operations Analyst

Job description

This position will see you working as a senior member of the Market Operations team in Singapore, dealing with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities: 

  • Managing Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange. Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients
  • Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API onboarding and integration, network, account, and trade flow setups
  • Responsible for managing the technical onboarding of new and existing Exchange members and client, ensuring optimal setups for Exchange members using the features available on the platform
  • Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration
  • Maintain and monitor the markets and the operation of the exchange
  • Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
  • Internal and External setup of New Exchanges/Trading Venues
  • Manage, prioritise and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines
  • Maintain Operational and Technical documentation including API documentation, process documents and instrument and market information documents
  • Work closely with the Sales and Liquidity teams to understand and support client requirements
  • Build relationships with Exchange Members’ technical support and onboarding teams
  • Liaising closely with various internal teams including Sales, IT/Development, Compliance, Liquidity and Finance
  • Train other team members and maintain training plans
  • Shift work to cover and overlap London and New York time zones, and weekend monitoring


Essential Skills / Experience:

  • Experience working in Operations or a technical support role
  • Experience with FIX protocol and FIX onboarding, Python, Java &.NET APIs
  • Experience working with market makers/liquidity providers, Prime Brokers, Market Data vendors
  • Ability to manage relationships with external parties
  • Ability to understand complex financial products
  • Ability to understand Exchange technology and technical concepts
  • Ability to work independently, a self-starter, innovative and a team player
  • Enthusiasm to take on new tasks and flexibility in working to meet deadlines
  • Drive and determination, ability to work in a dynamic, fluid organisation
  • Experience of organisational practices and capable of prioritising
  • Excellent written and verbal communication skills
  • Willing to work weekends when required
  • University degree or equivalent

Desirable Skills / Experience:

  • Additional languages advantageous