Digital Operations Supervisor


Main Duties and Responsibilities

  • Act as an ambassador for LMAX Digital.
  • Managing a team of Broker Operations Analysts. Mentor team members and drive continuous improvement of the team’s ways of working.
  • Dealing with client enquiries via telephone, email, and messaging systems.
  • Managing, prioritising, and escalating client requests and challenges.
  • Developing and distributing management reporting for LMAX Digital.
  • Assist the Operations Manager in developing a scalable operational structure across multiple departments.
  • Working independently on projects focussed on bringing about operational efficiency and resilience.
  • Coordinate between several departments to resolve problems and ensure day to day efficiency in operations.
  • Ensure operational processes are fully documented.
  • Adhere to all company policies and procedures.


Essential Skills / Experience:

  • Passionate about delivering a phenomenal Customer Experience.
  • Minimum of 2 years’ experience within FX or Digital Assets.
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
  • Working closely with senior management to help broker operators deliver on their individual goals and objectives, aswell as company targets.
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries.
  • Business fluency in written and verbal English.
  • Strong multitasking ability and attention to detail.
  • Must be able to act independently and be self-motivated.

Desirable Skills / Experience:

  • Experience in an Exchange environment.
  • Proficient in excel and programming languages.
  • Must possess previous customer support experience in a role with direct contact with customers.
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