This position will see you working within the London Market Operations team and deal with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities:

• Dealing with Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange
• Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients
• Responsible for end-to-end technical onboarding of new and existing Exchange members and clients.
• Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API integration, network, account and trade flow setups
• Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration
• Maintain and monitor the markets and the operation of the exchange
• Investigate and resolve pricing and trade queries/breaks, and perform trade reconciliations throughout the day
• Internal and External setup of New Exchanges/Trading Venues
• Manage, prioritise and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines
• Monitor corporate actions and currency holidays
• Maintain Operational and Technical documentation including API documentation, process documents and instrument and market information documents
• Shift work to cover and overlap London and New York time zones, including weekend on-call shifts
• Build relationships with Exchange Members’ technical support and onboarding teams
• Liaising closely with various internal teams including Sales, IT/Development, Compliance, and Finance

Essential Skills / Experience:

• University degree or equivalent
• Excellent written and verbal communication skills
• Proficient at using Microsoft Excel
• Experience of organisational practices and capable of prioritising
• Ability to understand complex financial products, including corporate actions
• Ability to understand Exchange technology and technical concepts
• Ability to work independently, a self-starter, innovative and a team player
• Enthusiasm to take on new tasks and flexibility in working to meet deadlines
• Drive and determination, ability to work in a dynamic, fluid organisation
• Willing to work weekend on-call shifts
• Willing to work in one of the international offices for up to 1 year if required

Desirable Skills / Experience:

• Experience working in an Exchange environment
• Experience working in an operational and/or technical support role
• Experience in or knowledge of the financial sector and the trade life cycle
• Knowledge in the FIX protocol, Python, Java &.NET APIs
• Additional languages advantageous