Broker Operations Product Specialist

Description:

Broker Operations Product Specialist will manage the department related third party products, offer support to the Broker Operations team. The person will work closely with other departments to ensure a smooth provision of the service and support to the clients.

Main Duties & Responsibilities:

• Maintain the 24-hour functionality of MT4/MT5 and the bridge.
• Manage all operational product-related projects.
• Assist the Head of Broker Operations in providing support and training to the team.
• Manage, prioritise, escalate issues with other departments to prevent future inefficiencies
• Actively manage MT4/MT5 and the bridge for any new requirements, acting as an administrator for the business.
• Collaborate closely with the Treasury, Risk, Onboarding and Compliance departments to resolve issues and improve common processes and procedures.
• Ensure all databases are up-to-date and client information is accurate.
• Provide ongoing technical support for all LMAX API protocols, including FIX, Java API, rest API and .NET API.
• Oversee FIX integration and technical onboarding for clients.

Requirements:

Essential Skills / Experience:

• Experience with MT4 or MT5 is preferred.
• Previous experience with multiple bridge providers/plugins.
• Project or product management experience.
• Prior experience in managing incidents.
• Strong mathematical understanding.
• Excellent proficiency in MS Office applications.
• Confident and proactive in communicating with people at all levels.
• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and encourage future business.

Benefits:

• 25 days of holiday 
• Bonus 
• Pension contribution 
• Private medical, dental, and vision coverage 
• Life assurance 
• Critical illness cover 
• Wellness contribution program with access to ClassPass 
• Plumm Platform 
• Five volunteering days 
• Give as You Earn initiative 
• Learning and development programs 
• Electric Vehicle Scheme 
• Cycle to Work Scheme 
• Season Ticket Loan 

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