Broker Operations Analyst - LMAX Digital


Main Duties and Responsibilities

LMAX Digital Broker Operations:

  • Act as an ambassador for LMAX Digital.
  • Dealing with client enquiries via telephone, email and messaging systems like Slack.
  • Managing, prioritising and escalating client requests and challenges.
  • Providing basic technical support to clients and escalating to appropriate channels as required.
  • Distributing client reporting on a daily and ad-hoc basis.
  • Executing daily reconciliations and settlement reporting.
  • Managing daily settlement requests and third-party settlement platforms.
  • Developing and distributing management reporting for LMAX Digital.
  • Monitoring and making recommendations on LMAX Digital inventory.
  • Understanding and anticipating the clients needs and expectations, offering ideas and solutions to improve the overall client experience.
  • Working on Ad-hoc projects involving but not limited to, client product offerings, client onboarding and KYC, internal back office systems and process improvement initiatives.
  • Identifying new leads and raising them to the relevant person.
  • Liaising closely with various internal teams including LMAX Global, Sales, IT/Development, Compliance, Treasury and Finance.
  • Maintaining Operational documentation including process & procedure documents, legal documents and corporate presentations.
  • Working towards becoming a subject matter expert in Digital Assets.



  • Providing information to inbound prospective clients about the product offering.
  • Creating Live and Demo trading accounts as required.
  • Providing training to clients on how to use the deliverable FX platform.
  • Executing trade instructions from clients over the telephone.
  • Executing conversion requests made within the LMAX Group.
  • Performing inventory management analysis and working with treasury to move funds to support delivery requirements.
  • Perform daily settlements with clients.
  • Ensuring that the FX hedging tools are operating as expected and flatten residual exposures as they occur.
  • Distributing daily KPIs and performance analysis
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