Junior Exchange Operations Analyst


This position will see you working within the Singapore Exchange Operations team and deal with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities:

  • Dealing with Exchange Trading Members, Clearing/Settlement parties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange
  • Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients
  • Responsible for end-to-end technical onboarding of new and existing Exchange members.
  • Provide Operational and Technical support to Exchange members, third parties technology providers and clients involving FIX & API integration, network connectivity, account and trade flow setups
  • Monitor Member Credit Limits and liaise with Banks for credit limit administration
  • Monitor pricing, trading activities and the operation of the exchange
  • Investigate and resolve trade queries/breaks, pricing issues, and perform trade reconciliations throughout the day
  • Manage, prioritise, and escalate defects raised by Exchange members/third parties with the development team to meet member needs, while managing member expectations and deadlines
  • Monitor corporate actions and currency holidays
  • Shift work to cover and overlap London and New York time zones, including weekend on-call shifts
  • Manage relationships with Exchange Members’ technical support and onboarding teams
  • Liaising closely with various internal teams including Sales, IT/Development, Compliance, and Finance


Essential Skills / Experience:

  • Shift work to cover and overlap London and New York time zones, including weekend on-call shifts
  • Excellent written and verbal communication skills
  • Proficient at using Microsoft Excel
  • Ability to provide clear, efficient, and concise communication
  • Ability to understand complex financial products, including corporate actions
  • Ability to understand Exchange technology and technical concepts
  • Ability to work independently, a self-starter, innovative and a team player
  • Ability to prioritise tasks based on urgency and importance.
  • Enthusiasm to take on new tasks and flexibility in working to meet deadlines
  • Drive and determination, ability to work in a dynamic, fluid organisation
  • Demonstrate a high level of professionalism in the workplace

Desirable Skills / Experience:

  • University degree or equivalent
  • Able to read and write in Chinese. Mandarin (and/or Japanese) speaker is preferred
  • Experience working in an operational and/or technical support role
  • Experience working in a global team.
  • Experience in or knowledge of the financial sector and the trade life cycle.
  • Knowledge in the FIX protocol, Python, REST, Java &.NET APIs (preferred but not essential)
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