Service Desk Analyst


About the Role:

The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed in this role.

In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.


Essential Skills / Experience: 

·       Minimum 1 years’ experience in similar role, supporting corporate business, accustomed to corporate environments

·       Experience of service desk system such as Service Now or similar

·       Excellent interpersonal skills (previous experience in retail or customer services advantageous)

·       Positive can-do attitude, focussing on customer satisfaction

·       Process and procedure driven

·       Excellent verbal and written skills

·       Task management and prioritisation, adhering to SLAs and KPIs

·       Passionate about technology

·        Knowledge of computer hardware and troubleshooting hardware-related incidents

·        Experience building laptops/desktops

·       Knowledge of Operating systems and related software packages

·       Solid knowledge of Office 365, Azure AD, Windows and Linux environments

·       Understanding of print servers and printers

·       Knowledge of telephony (Mobile and VOIP)

·       Experience supporting mobile devices and MDM applications

Desirable Skills / Experience:

·       Working knowledge of Kanban or agile methodologies.

·       Degree level education and Professional certifications such as RHCE, MCSE, CCNA.

·       Experience with databases on Linux such as MySQL or Postgres.

·       Understanding of TCP/IP networking


25 days of holiday


Pension contribution

Private medical, dental, and vision coverage

Life assurance

Critical illness cover

Wellness contribution program with access to ClassPass

Plumm Platform

Five volunteering days

Give as You Earn initiative

Learning and development programs

Electric Vehicle Scheme

Cycle to Work Scheme

Season Ticket Loan

Join us and experience the corporate culture that sets us apart

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Shepherd's Bush
United Kingdom
Offer details