Service Desk Analyst
Description:
Company Background:
The LMAX Group is a global financial technology company which operates multiple institutional execution venues for FIAT and digital currency trading.Servicing brokers, funds, corporates, asset managers and banks, the LMAX Group delivers a unique vision for global FX and cryptocurrency trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels.
About the Role:
The Junior Service Desk Analyst role is placed within the Technology, Service Desk team with the primary objectives to provide 1st and 2nd line technical support for all departmental IT applications, business services and end-user computing, and to drive improvements to the user facing services we offer. As the Service Desk team is the first point of contact for all Technology related queries, it is imperative that the support provided by the role holder, and general customer service are excellent. In addition to excellent customer service skills, solid, extensive all-round technical knowledge will be key to succeed.
Requirements:
Essential Skills / Experience:
· Minimum 1 years’ experience in similar role, supporting corporate business, accustomed to corporate environments
· Experience of service desk system such as Service Now or similar
· Excellent interpersonal skills (previous experience in retail or customer services advantageous)
· Positive can-do attitude, focussing on customer satisfaction
· Process and procedure driven
· Excellent verbal and written skills
· Task management and prioritisation, adhering to SLAs and KPIs
· Passionate about technology
· Knowledge of computer hardware and troubleshooting hardware-related incidents
· Experience building laptops/desktops
· Knowledge of Operating systems and related software packages
· Solid knowledge of Office 365, Azure AD, Windows and Linux environments
· Understanding of print servers and printers
· Knowledge of telephony (Mobile and VOIP)
· Experience supporting mobile devices and MDM applications
Desirable Skills / Experience:
· Working knowledge of Kanban or agile methodologies.
· Degree level education and Professional certifications such as RHCE, MCSE, CCNA.
· Experience with databases on Linux such as MySQL or Postgres.
· Understanding of TCP/IP networking
In return, and for the right candidate, LMAX offers an exciting opportunity to join a forward-thinking, inclusive, entrepreneurial financial services company, supporting and facilitating individual career goals with a focus on corporate social responsibility and employee engagement.