Client Onboarding Executive

Description:

Responsibilities:

• Perform thorough KYC checks, including identity verification, background checks, risk assessments, and sanction screening.
• Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.
• Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.
• Serve as a primary point of contact for clients during the onboarding process, guiding them through the KYC requirements and addressing any questions or concerns.
• Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.
• Ensure all KYC records are securely stored and accessible for audit and reporting purposes.
• Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.
• Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.
• Ensure all client information is entered into the KYC systems accurately and timely.

 

Requirements:

 

Skills and Qualifications:

• Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.
• Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.
• Experience in customer-facing roles with strong communication skills

Skills:

• Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.
• Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.
• Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.
• Problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.
• Experience with KYC/AML platforms (e.g Trulioo, Comply Advantage) and CRM systems (e.g Salesforce, Dynamic Works).

Education:

• A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.

Benefits:

• 25 days of holiday 
• Bonus 
• Pension contribution 
• Private medical, dental, and vision coverage 
• Life assurance 
• Critical illness cover 
• Wellness contribution program with access to ClassPass 
• Plumm Platform 
• Five volunteering days 
• Give as You Earn initiative 
• Learning and development programs 
• Electric Vehicle Scheme 
• Cycle to Work Scheme 
• Season Ticket Loan 

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