Broker Operations Product Manager MT4/MT5


About the Role:

Broker Operations Product Manager will manage the department related third party products, offer support to the team. The person will work closely with other departments to ensure a smooth provision of the service and support to the clients.

Main Duties & Responsibilities:

  • Liaise with the relevant external third parties to ensure all products/plugins/bridges are up to date and to ensure the smooth running of MT4/MT5 as well as be able to identify and quickly solve any complications
  • Be the first point of contact for MT4/MT5 and maintain the 24-hour function of MT4/MT5
  • Understand and anticipate the needs and expectations of the clients – offering and implementing new ideas to the Head of Broker Operations to enhance the client experience
  • Manage ticket system and ensure all tickets are completed in a timely manner
  • Ensure all project and product related tasks and reports are done in a timely manner, develop new reports where necessary
  • Assist Head of Broker Operations in providing support and training to the team to fully understand new product and processes
  • Liaise with the development department regarding GUI bugs/enhancements/production issues/back-office functionality
  • Work closely with the Treasury, Risk, Onboarding and Compliance departments to resolve issues, as well as improve common processes and procedures.
  • Ensure all databases are up-to-date and client information is accurate
  • Ensure the daily, weekly, and monthly MT4 administrative tasks are carried out in a timely manner
  • Create new and enhance existing procedures, and document them


Essential Skills / Experience:

  • Previous MT4 or MT5 experience
  • Previous experience with multiple bridge providers/plugins
  • Project or product management experience
  • Previous experience in managing incidents
  • Solid mathematical understanding
  • Excellent proficiency in MS Office applications
  • Confident and proactive in communicating with people at all levels
  • Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business
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